Privacy Policy

EDUCOM ACADEMY — A Smart Way of Learning

Effective Date: 29 October 2026
Last Updated: 29 October 2026

EDUCOM ACADEMY (“we” or “the Academy”) respects the privacy of our students, parents, guardians and website visitors. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, use our digital learning resources, access student services, or make fee payments through our digital platforms.

1. Information We Collect

Depending on the service you use, we may collect the following categories of information.

A. Student information

• Student ID, name, class and medium of instruction.
• Student photograph, gender, date of birth and joining date.
• School name and educational records, where applicable.
• Parent or guardian names and contact details.
• Address and other information provided for educational or administrative purposes.

B. Parent and guardian information

• Name and contact number.
• Relationship to the student.
• Information needed for educational, administrative, safety or fee-related communication.

C. Student login and security information

When a student uses our website’s login facility, we may process the Student ID and registered mobile number, verification-code-related information, device or notification-token information needed to deliver login verification notifications, and session identifiers, login status, timestamps and security logs. These details are used to verify identity, manage authenticated sessions and help prevent unauthorised access. Students should never share verification codes with other people.

D. Fee and payment information

When a student or parent uses online fee payment services, we may process the Student ID and information needed to identify the fee account, selected fee months, academic year, fee amount and applicable late fees, payment order ID, payment ID, transaction status and timestamps, and payment confirmation and related fee-accounting records.

Online payments may be processed through Razorpay or another payment provider identified during checkout. Payment credentials should be entered only into the authorised payment provider’s interface. The Academy does not ask students or parents to send card details, UPI PINs or banking passwords through ordinary messages.

E. Technical and website information

Our website hosting or security services may process technical information such as IP address, browser type, device information, access timestamps and server logs. Cookies or similar technologies may also be used where applicable.

2. How We Use Personal Information

We use personal information for legitimate educational, administrative, operational, security or legal purposes, as applicable, including to:

1. Maintain student profiles and academic or administrative records.
2. Verify student identity and provide website or app access.
3. Send login verification notifications and relevant service communications.
4. Provide educational resources, study materials, notices and student services.
5. Maintain fee records, calculate applicable charges and confirm payments.
6. Send payment confirmations, fee reminders and academy announcements.
7. Respond to questions from students, parents and guardians.
8. Protect our systems, investigate suspicious activity and prevent fraud.
9. Meet applicable legal, accounting and regulatory obligations.

We do not intend to sell students’ or parents’ personal information.

3. Children’s Privacy

Our educational services may be used by students under 18 years of age. We take their privacy seriously. Where required by applicable law, we will obtain verifiable consent from a parent or lawful guardian before processing a child’s personal data, subject to applicable statutory provisions or exemptions.

Parents and guardians should provide accurate information and help students use their accounts safely. We will take appropriate steps to handle children’s information for educational and related purposes and will not knowingly use it for unlawful or harmful purposes.

We do not intend to use children’s personal information for targeted advertising or unauthorised behavioural tracking.

4. Online Fee Payments

Online fee payments are subject to the payment provider’s terms, privacy policy and security procedures, in addition to this Policy.

• Payment requests may be created by our payment system and sent to the authorised payment gateway.
• Payment status should be confirmed through the server-side verification process before the Academy treats a transaction as successfully paid.
• Transaction references and fee details may be recorded in our administrative records for reconciliation and accounting.
• A browser confirmation alone should not be treated as proof of successful payment if the official transaction status has not been verified.
• Refunds, failed transactions, duplicate payments and payment disputes are handled according to the Academy’s applicable fee and refund policy and the payment provider’s procedures.

Do not share your UPI PIN, OTP, card PIN, banking password or other secret payment credentials with Academy staff or anyone claiming to represent the Academy.

5. Google Sheets, Hosting and Service Providers

To operate our educational services, we may use third-party technology providers, including Google services for spreadsheets, scripts, notifications or related functionality; Firebase Cloud Messaging for push notifications; Cloudflare for website hosting or security; and Razorpay for payment processing.

These providers may process information as necessary to provide their services, subject to the applicable arrangements, settings and policies. Access to student records should be restricted to authorised persons who need the information for academy-related work. We aim to avoid collecting or sharing information that is unnecessary for the relevant purpose.

We do not publish private student profiles, contact numbers, addresses, family details or fee records publicly without an appropriate lawful basis or authorisation.

6. When We May Share Information

We may disclose relevant information in limited circumstances:

• Service providers: when necessary to host the website, deliver notifications, process payments or maintain systems.
• Parents or lawful guardians: for appropriate educational, administrative, safety or fee-related communication.
• Authorised academy personnel: when access is needed to perform their responsibilities.
• Legal or regulatory authorities: where disclosure is required or permitted by applicable law.
• Security and dispute resolution: where necessary to investigate suspected fraud, resolve a payment dispute or protect individuals’ rights and safety.

We do not authorise third parties to use student information for purposes unrelated to the services they provide to the Academy.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including educational administration, fee accounting, security, dispute resolution and legal obligations. Different records may need to be retained for different periods. Financial transaction records may need to be retained longer than temporary login verification records.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal requirements and legitimate record-retention needs.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. Depending on the relevant service, these measures may include access restrictions, verification procedures, session controls, security logs and server-side payment verification.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should protect their login details, avoid sharing devices or verification codes carelessly, and report suspected unauthorised access promptly.

9. Your Privacy Rights and Requests

Subject to applicable law, students, parents or lawful guardians may contact the Academy to request appropriate action concerning personal information, including access to information about how personal data is used, correction of inaccurate information, erasure where legally applicable, withdrawal of consent where processing relies on consent, and resolution of privacy-related questions or complaints.

For a child’s information, we may need to verify the identity and authority of the parent or lawful guardian before acting on a request. Some information may need to be retained to meet legal, accounting, security or dispute-resolution requirements. Requests will be handled in accordance with applicable law.

10. Cookies and Similar Technologies

Our website hosting provider or other enabled services may use cookies or similar technologies for security, performance or remembering preferences. The technologies actually used may depend on the website’s configuration. If analytics, advertising or additional tracking tools are introduced, this Policy should be updated to describe them and any applicable consent choices.

You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

11. External Links and Third-Party Services

Our website may link to external services, including the EDUCOM ACADEMY Android application, Google Play, payment-provider pages and educational resources. When you use an external service, that service’s own privacy policy and terms may apply. The Academy does not control the privacy practices of independent third-party websites and encourages users to review their policies before providing information.

12. Changes to This Privacy Policy

We may update this Policy when our services, technology, data practices or applicable legal requirements change. The latest version will be published on our website with its updated date. Significant changes will be communicated through an appropriate channel where required.

13. Contact and Grievances

For privacy questions, requests to correct student information, concerns about unauthorised disclosure, or complaints relating to personal data, please contact us by email. Please include enough information for us to understand your request, but do not send passwords, UPI PINs, OTPs or other secret authentication credentials. We will review and respond to privacy-related requests in accordance with applicable law.