Book Purchase, Cancellation, Return and Refund Policy

EDUCOM ACADEMY — A Smart Way of Learning

Applies to: EDUCOM ACADEMY's own printed study materials and learning resources
Effective date: To be announced when online ordering is activated

1. Scope of This Policy

This policy applies to purchases of educational study materials, notes, practice books and other learning resources produced and sold by EDUCOM ACADEMY through an officially authorised online ordering facility.

2. Order Placement and Confirmation

• Customers must provide accurate contact, delivery and order information.
• An order is considered confirmed only after successful payment verification and confirmation by EDUCOM ACADEMY.
• The Academy may cancel an order if payment cannot be verified, the requested material is unavailable, or the order contains materially incorrect information. The customer will be informed if the Academy cancels a paid order, and an eligible payment will be refunded.

3. Order Cancellation

• Customers may request cancellation before the order is dispatched.
• Once an order has been dispatched, cancellation may not be possible.
• If the Academy accepts a cancellation before dispatch, the eligible amount will be refunded through the applicable payment method.

4. Returns and Replacements

A. Damaged or defective materials

• Customers should notify the Academy within 48 hours of receiving the materials.
• Photographs or other reasonable evidence may be requested to assess the issue.
• After verification, the Academy may arrange a replacement or refund, as appropriate.

B. Incorrect materials delivered

• If a customer receives material different from what was ordered, the Academy will arrange an appropriate replacement or refund after verification.
• Return shipping costs arising from an error by the Academy will be borne by the Academy.

C. Change of mind

• Requests to return correctly supplied materials because of a change of mind may be considered if the materials are unused, unmarked and in their original condition.
• Approval will be subject to the stated return conditions and applicable consumer law.
• Where a change-of-mind return is accepted, return shipping costs may be borne by the customer if this was disclosed before purchase.

5. Situations Where a Return May Not Be Accepted

Subject to rights available under applicable law, a return or replacement may not be accepted where:

• Materials have been used, written on, marked, altered or damaged by the customer.
• Damage occurred after delivery due to mishandling or misuse.
• The customer selected the wrong material or edition after confirming the order details, where the Academy supplied exactly what was ordered.
• A return request is made outside the applicable reporting period without a valid reason.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded.

6. Duplicate or Failed Payments

• If a customer is charged more than once for the same order, the duplicate payment will be checked and an eligible duplicate amount will be refunded.
• If money is deducted but the order is not confirmed, the customer should contact the Academy with the transaction reference.
• The Academy will investigate the transaction and arrange an eligible refund if payment was received but the order was not completed.

7. Refund Processing

• Approved refunds will normally be initiated within 7–10 business days after approval.
• Refunds will generally be sent to the original payment method, where supported.
• The time taken for the amount to appear in the customer's account may depend on the bank or payment service provider.
• Customers may be asked to provide the order number and payment reference for verification.

8. Delivery and Shipping

• Delivery availability, estimated delivery time and applicable shipping charges will be displayed or communicated before order confirmation.
• Delivery timelines are estimates and may be affected by courier services, weather or other circumstances beyond the Academy's reasonable control.
• Customers are responsible for providing a complete and accurate delivery address.

9. How to Request a Return or Refund

Customers should contact EDUCOM ACADEMY and provide the following information:

• Customer name and contact number.
• Order number.
• Payment transaction reference, where applicable.
• Reason for the return or refund request.
• Photographs or other supporting evidence, where relevant.

The Academy will review the request and communicate the outcome using the contact details provided with the order.

10. Contact Information

11. Policy Updates

EDUCOM ACADEMY may revise this policy when its ordering, delivery or payment procedures change. The latest version will be published on the official website. The applicable version will be the version in force at the time the order is placed, subject to applicable law.

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